Recently we added a new feature to the Hayden-Harnett website, of which I am extremely proud. One of the biggest difficulties is doing our best to represent our products to our customers, so they have a realistic idea of what the product is really like in person. We add as many pictures as we can to each item, both studio shots and casual shots, and write up the features, dimensions and a description we thinks captures the essence of the product. However, this just isn't enough sometimes.
Now we've added the ability for our customers to put product feedback, reviews, descriptions, musings, &tc. right on our product pages. Obviously the posts will be monitored to screen inappropriate comments, and SPAM, but otherwise we leave it up to you, the community, to write insightful comments, and if you happen to read a helpful or an unhelpful comment, click the
thumbs up or
thumbs down, as the most helpful comments will be moved up to the top.
You may post anonymously, but you can also post with your Hayden-Harnett username, if you have created one. I will write more about user accounts, which we are also working on more fully implementing soon.
Thanks for taking a minute to read about the more boring aspects of the H-H website!-Ben
Labels: customer, customer service, feedback, website